Frequently Asked Questions
Web Design & Hosting
What's included in the monthly hosting fee?
Our hosting includes server costs, SSL certificate, regular maintenance, backups, security monitoring, and technical support. It's an all-inclusive service that ensures your website runs smoothly.
Can I upgrade my package later?
Yes! Our packages are flexible and can grow with your business. We make upgrading simple and seamless.
Do I own my website?
Absolutely. While we manage the technical aspects, you own all content and design. If you ever decide to move, we'll help with the transition.
How long does it take to build my website?
Basic and Professional packages typically take 2-3 weeks. Custom Business packages may take 4-8 weeks depending on complexity.
IT Support
Do you offer remote support?
Yes! We offer remote support for many issues, making it convenient and cost-effective. For hardware issues or more complex problems, we also provide on-site support.
How long does virus removal typically take?
Most virus removal services take 30 minutes to 1 hour, depending on the severity of the infection and the device's condition. We ensure thorough cleaning and system optimization.
What's included in data migration?
Our data migration service includes transferring all your files, documents, photos, emails, and settings to your new device or storage solution. We verify all data is transferred correctly.
Do you offer ongoing IT support for businesses?
Yes, we can create custom IT support plans for businesses. Contact us to discuss your specific needs and we'll create a plan that works for you.