Photo: Clyde Charles Brown / Wikimedia Commons (CC BY-SA 4.0)
Frequently Asked Questions
Everything you need to know about GS46 Tech's in-home IT support and computer repair service.
Do you charge a travel fee for in-home visits?
No travel fee in Hollister, San Juan Bautista, Gilroy, and Aromas. Beyond that we charge a flat travel fee on top of the standard rate: $30 for Morgan Hill and San Martin, $75 for Salinas, $100 for Marina and Seaside, $125 for Monterey and Carmel, and $200 for Big Sur. The travel fee applies to every visit to that area, including a follow-up visit to install a part.
How quickly can you get to me?
We offer same-week scheduling for most in-home visits, and we respond to every inquiry within 24 hours. In urgent situations, reach out by phone or text at (831) 288-3299 and we'll do our best to accommodate you quickly.
Do you work on both Windows and Mac?
Yes — we work on Windows PCs and laptops, Mac desktops and MacBooks, and most other consumer devices. If you're not sure whether we can help with your specific setup, just ask.
What if my problem can't be fixed in one visit?
Most standard issues (virus removal, network setup, slow computer, data migration) are resolved in one visit of 1–2 hours. Compare that to a drop-off repair shop, where even a diagnosis can take 3–5 days with no access to your computer. If your repair needs a part, we'll order it and schedule a return visit to install it — the return visit is $125 (instead of a full second $175 minimum), plus the travel fee again if you're outside our no-fee zone.
Do you offer remote support?
Yes. For software-only issues we can often fix things remotely over a secure screen-sharing session at $100/hr (1-hour minimum). Remote support is a great option if you need a quick fix and don't want to wait for a home visit.
Do I own my website if GS46 Tech builds it?
Absolutely. You own all content, design, and code. We manage the technical side, but if you ever decide to move your site elsewhere, we'll help with a clean handoff.
What cities do you serve for in-home IT support?
No travel fee in Hollister, San Juan Bautista, Gilroy, and Aromas. Beyond that, a flat travel fee applies: $30 for Morgan Hill and San Martin, $75 for Salinas, $100 for Marina and Seaside, $125 for Monterey and Carmel, and $200 for Big Sur. We also serve Santa Cruz, Watsonville, San Jose, and Los Banos with a $100 travel surcharge. Not sure if we cover your area? Give us a call at (831) 288-3299.
How long does virus removal typically take?
Most virus and malware removal visits take 1–2 hours. We do a full scan, remove all threats, patch your operating system, and leave you with recommendations to stay protected going forward.
Can you help seniors or people who aren't tech-savvy?
Absolutely — and this is something we're especially experienced with. Garrett has taught technology classes in 55+ communities throughout the area. We explain everything clearly and patiently, no jargon.
Do you offer ongoing IT support for small businesses?
Yes. We can set up recurring remote or in-person support for small businesses. Reach out to discuss your needs and we'll put together a plan that fits your schedule and budget.
Still have a question?
Reach out directly — Garrett responds within 24 hours, often same day.