Text back every call you miss, and follow up every lead
When you cannot pick up, the caller gets a text right away asking what they need. New enquiries get a short follow-up that stops the moment they reply.
- In business since 2020
- I respond within 24 hours
- Built in your own accounts; subscriptions billed to you, never marked up
- You approve the wording before anything goes live
If this is your week
Calls land while your hands are busy
You are on a ladder, in a client meeting, or driving. A caller who gets voicemail on a job they need done soon may move on to the next business.
Form leads sit until the evening
Someone sends a request through your website at 10 a.m. You reply at 8 p.m. By then they may have booked someone else.
Follow-up depends on memory
You sent a quote on Monday. Nothing went out on Thursday because the week got busy. The lead did not say no. Nobody asked again.
What it does
A missed call triggers a short text from your business number. If the person replies, the reply lands where you will see it, with the caller's number and what they said. If they do not reply, nothing keeps nagging them.
New leads from your form or your calls go into one list with a source label, so you can see who needs a response. Follow-ups go out on a schedule you set, and every one stops when the person replies, books or texts STOP.
How I build it
Estimated timeline Timeline quoted with the scope
Phone setup and texting-number registration vary by business, so I give you a timeline in the written quote, not a date in advance.
Step 1: Check your phone setup
Missed-call detection depends on how your calls are answered. Some business phone systems and GoHighLevel numbers can trigger on a missed call directly. A plain mobile number may need conditional call forwarding to a number that can. I check yours before I quote.
Before I quote
Step 2: Set up a business texting number and register it
US carriers require businesses to register before they text from a regular 10-digit number (this is called A2P 10DLC). The registration describes who you are and how people opt in and out. I walk you through it and write the opt-out language, and the messaging platform bills any fees to you.
Once the quote is agreed
Step 3: Write the first text with you
One short message in your voice. It says who you are, that you missed them, and asks what they need. You approve it before it can go to anyone.
You approve it first
Step 4: Decide what happens on a reply
A reply goes straight to you as a notification and sits in one inbox. If you want, an AI step asks two or three plain questions first, such as the address, the kind of job and how urgent it is. Anything unusual stops and waits for you.
During the build
Step 5: Add the follow-up sequence
For leads who have not answered, I set up a few short messages by text or email over about a week. Each one stops when they reply, book or opt out. Existing customers, staff and numbers you list are skipped.
During the build
Step 6: Test it with real calls, then hand it over
I call the number, submit the form and reply to the texts to check every path, including STOP. Then I show you where to read conversations and what to do when one needs you.
Before hand-over
What is in the build
Texting number and carrier registration
A number that can send texts, registered the way carriers require, with opt-out wording written.
Missed-call text
One message in your voice that goes out when a call is missed, with quiet hours you choose.
Reply handling
Replies reach you with the caller's number and message. Optional AI questions collect the basics first.
Lead list with source
Calls and form requests land in one place, labeled by where they came from.
Follow-up sequence
A few messages over about a week that stop on reply, booking or opt-out.
Skip rules and STOP handling
People on your skip list are never texted, and anyone who texts STOP is removed from every sequence.
What the first text can look like
This is an example of the wording, not a message from a real client. Yours is written with you.
- Text sent after a missed call: "Hi, this is [your name] at [your business]. Sorry we missed your call. What do you need help with? Reply here and we will get back to you today. Reply STOP to opt out."
- Customer reply: "Need a gate replaced, side of the house, sometime this month."
- Automatic follow-up question: "Thanks. What is the address for the job?"
- You get a notification with the number, the job and the address, and take it from there.
What this does not do
It does not answer your phone or hold a voice conversation. It does not promise a price or an appointment time on its own. It does not text people who have opted out. I do not give legal advice on texting rules, so if you are unsure about your own list, check with your attorney.
What this costs
A missed-call text-back and a lead follow-up sequence are each one workflow. I quote them together if you want both, and the exact number goes in writing before I build. Your texting platform and any carrier registration fees are billed to you directly.
Single Workflow
Missed-call text-back, or a lead follow-up sequence. Each is one workflow.
From $600
per workflow, one time. Monitoring from $150/mo per business.
- Setup and testing in your accounts
- Message wording you approve
- Reply handling and STOP rules
- Monthly monitoring from $150/mo per business
- Not included: Texting platform and carrier registration fees, billed to you directly
AI Chat Assistant
Website visitors who ask questions when you are not available.
From $300
one time. Optional tuning and monitoring from $75/mo.
- Added to your website
- Setup and testing
- Captures contact details after hours
- Not included: The Chatbase subscription, billed to you directly by Chatbase
Want this plus booking, document collection and CRM entry as one system? See the full onboarding system on the AI automation page.
Questions people ask
Does everyone who calls get the text?
Everyone except the numbers you tell me to skip, such as staff, family and suppliers. Existing customers can be skipped too if you give me the list. Quiet hours are your choice.
Do I need a new phone number?
Possibly. Missed-call detection depends on your phone system, so I check yours first. Some systems trigger it directly. A plain mobile number may need conditional forwarding to a texting number, and I will tell you before you commit.
What is carrier registration and why does it matter?
US carriers ask businesses to register a brand and a use case before sending texts from a standard 10-digit number. The registration covers who is sending and how people opt in and out. Twilio documents the same requirement. Skip it and carriers may block or filter your messages. I handle the paperwork with you.
Does AI write the replies?
The first text is fixed wording that you approve. AI is optional for the next step, asking a few plain questions and sorting the answer. Anything it cannot handle goes to you.
What happens if someone replies STOP?
They are removed from every message in the system and nothing else is sent to that number. I test this before launch.
What if someone replies at 2 a.m.?
The reply waits in your inbox and you get the notification. If you prefer, an automatic answer can tell them your hours and say you will respond in the morning.
Start here
Takes about a minute. We reply within 24 hours.
A few short questions about what you need, then I get back to you.
Request sent. Thank you.
I'll reply within 24 hours.
What happens next: I read your answers and write back using the contact details you gave. If I need anything else, I'll ask then.